Marcus James’ ‘Butterfly’ collaboration
Jigsaw USA
Established in 2004, Jigsaw USA had 7 West Coast locations with 15 planned over 3 years, including New York. Our neighborhood stores brought our unique British design, quality and style to a growing band of loyalists. In partnership with Bloomingdales and our committed, passionate store teams; we built a creative brand with a unique place on the U.S high street.
As Head of Retail, my mission was to create a genuine, memorable experiences which clients wanted to return to. Driven by a fresh energy, a new clientele program focused on gratitude rather than discounts, and collections bought and delivered with the American market in mind; we enjoyed 3 years of consistent growth.
Some of my many highlights and proudest moments ……
Santa Monica winning the ‘Most Loved Store’ competition in 2019
San Francisco Fillmore becoming a ‘Flagship’ for the brand
Creating the ‘Jigsaw Compass’ training program WITH the team
Securing our first U.S only style with design and seeing it fly!
San Francisco Bloomingdales climbing to #2 Leased Brand for the entire store
Seeing the stores champion our website with ‘best ever’ client engagement results
Promoting from within - in stores and across projects - our team was a consistent source of learning and inspiration
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